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H U M A N S
H A V E
Q U E S T I O N S

BEARS HAVE ANSWERS

What is your return policy?

Our official return policy is that we want you to be happy. We like to keep things simple. So, if you aren’t 100% satisfied with your coffee for whatever reason, let us know and we’ll make it right for you. This generally takes the form of a refund or a reshipment, but we’ve been known to give bear hugs as well.

Can I change my order?

It depends.

 

If you’re a subscriber, you can edit all future orders at any time (before the order is placed) in your account.

 

If your order already went through, it really depends on how fast we can get Mark on our operations team to run. If he’s able to catch your order before it’s been sent to one of our carriers, we will do our best. In most cases, we will try to cancel the incorrect order and then have you place a new one for the correct product.

 

Please contact us at support@wanderingbearcoffee.com if you think you made a horrible mistake and we'll do what we can to help.

Can I exchange an item?

Not per se, but we do want you to be happy, so if what you bought didn’t meet your expectations, contact us at support@wanderingbearcoffee.com.

Have something not being addressed?